Placing an Order
What if I didn't receive my confirmation email?
How can you look up my order?
You can look up for your order from our Track My Order section in the top menu bar, typing in the order number and the email you used to place the order.
What payment methods do you accept?
We accept PayPal and direct payment with your internet banking as well.
Can I send a check or money order to purchase something?
Is my payment secure?
We uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are protected.
Refunds & Echanges
Can I get a refund once my item arrives?
Please contact us at firstname.lastname@example.org for the shipping address.
You are responsible for returning the item within a reasonable timeframe, and in excellent condition. Please choose the most appropriate carrier, and be sure to take clear pictures of the item before you send it, in case damages occur during shipping.
Once we receive the return, you’ll then receive an email confirming the refund details. You can expect returned funds to arrive in your bank account within 5 – 7 business days.
Contact us at email@example.com if you have any questions on this process.
Can I get a new item if my item arrives damaged?
What do I do if I received the wrong item?
How do you ship your packages?
When will I receive my item?
Can I change my shipping address?
Once your item has shipped, you can no longer change your shipping address.
I have more than one order- can they be shipped together?
Please if you didn't find the answer to your question here, just shoot us a message from the contact us page or simply write to firstname.lastname@example.org specifying the order number.