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FAQs

Placing an Order

What if I didn't receive my confirmation email?
No worries, we can send it to you! Just contact us at info@benvestita.com and we’ll resend it to you.
How can you look up my order?
The best way for us to find your order when you contact us is to include your order number – the four digit number found in your order confirmation email. If you can’t find your order number, we can find your order with the email you used to place the order.

You can look up for your order from our Track My Order section in the top menu bar, typing in the order number and the email you used to place the order.

Payment

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express and Discover.

We accept PayPal and direct payment with your internet banking as well.
Can I send a check or money order to purchase something?
At this point, we cannot accept any payments via the mail, including cash, check, or money order.
Is my payment secure?
Yes, it is 100% secure. We work with one of the leading global payment providers.

We uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are protected.

Refunds & Echanges

Can I get a refund once my item arrives?
We stand behind the quality of our products. If within 14 days of delivery, you are unsatisfied with the item, we will gladly offer a refund, however, you are responsible for the shipping cost of sending the item.

Please contact us at info@benvestita.com for the shipping address.

You are responsible for returning the item within a reasonable timeframe, and in excellent condition. Please choose the most appropriate carrier, and be sure to take clear pictures of the item before you send it, in case damages occur during shipping.

Once we receive the return, you’ll then receive an email confirming the refund details. You can expect returned funds to arrive in your bank account within 5 – 7 business days.

Contact us at info@benvestita.com if you have any questions on this process.
Can I get a new item if my item arrives damaged?
Please send us clear photos of the damage to your item, and a detailed description, within 24 hours of delivery to info@benvestita.com and we will replace or repair your piece once it is received and the damage can be assessed.
What do I do if I received the wrong item?
Please contact us at info@benvestita.com with the exact details of the item you received and someone from our customer support team will be happy to help straighten it out for you!

Shipping

How do you ship your packages?
Currently, we ship everything from our local latvian fulfillment centers.
When will I receive my item?
Orders of products take 2 – 3 business days (in most of the cases it takes less) to be processed. Delivery time takes from 1 to 3 business days (may vary for international shipping).
Can I change my shipping address?
You can do this at any time before your order is shipped. Contact us at info@benvestita.com and one of our customer support team members will help you out! When your item is shipped you will receive an email confirmation with tracking information.

Once your item has shipped, you can no longer change your shipping address.
I have more than one order- can they be shipped together?
Sure thing. Multiple orders will be shipped in the same package or time (if the first order was not processed and shipped yet).
IN CASE YOU DIDN'T FIND YOUR ANSWER:

Please if you didn't find the answer to your question here, just shoot us a message from the contact us page or simply write to info@benvestita.com specifying the order number.

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